Return, Refund Or Cancellation Policy


At Alfaha, we wholeheartedly believe in providing our cherished customers with an extraordinary shopping experience that uplifts their lives in meaningful ways. We understand the anticipation and excitement that accompanies the arrival of a new product, and we strive to ensure that your journey with us is nothing short of exceptional.

In our pursuit of excellence, we would like to bring your attention to certain aspects of our return policy, which are designed to protect the integrity and quality of our products. We kindly request your understanding and cooperation as we outline the following points:

Unopened and Unused Products:

Once a product has been delivered, we are unable to accept returns or exchanges for items that have been opened or used. Our sincere intention is to ensure that every product you receive is fresh, untainted, and imbued with its full potential to enhance your well-being.

Damaged Products during Transit:

In the unlikely event that a product reaches your doorstep in a damaged condition, such as through leakage, breakage, or missing items, arising from the intricate journey it undertakes to reach you, please allow us the opportunity to address the situation. We are committed to conducting a meticulous verification process in accordance with our refund policy to swiftly facilitate an exchange for you.

Exclusions from Coverage:

Our products are crafted with utmost care. However, it is important to note that damages resulting from neglect, improper usage, or incorrect application cannot be covered under this return policy. Additionally, individual sensitivities to specific ingredients or products may lead to unexpected reactions, and we encourage you to conduct a patch test, as thoughtfully advised with every product.

We genuinely appreciate your understanding and cooperation with our return policy, as it enables us to maintain the exceptional standards that define Alfaha. Our mission is to be your trusted partner in your self-care journey, providing you with unparalleled products and services. Should you have any queries or concerns, please do not hesitate to reach out to our dedicated customer service team at, who are always here to assist you with warmth and compassion. Your satisfaction and happiness mean the world to us, and we are truly honored to have you as a part of the Alfaha family.


Your satisfaction means the world to us at Alfaha. We want to ensure that your shopping experience is nothing short of extraordinary. Here are some important points about our refund policy:

Product Condition: Please inspect your items upon delivery and notify us of any issues right away. We're here to help!

Claims: If you experience missing items, leakage, breakage, or receive the wrong product, please provide an unboxing video. We'll make it right together.

Initiating a Refund: Just email us at with relevant images and videos, using the subject line "Refund For [Order Number]." We'll handle the rest.

Tampered or Damaged Packages: If you notice any signs of tampering or damage, don't hesitate to refuse acceptance. We'll take immediate action to fix the problem.

Non-Receipt of Delivered Order: If your order shows as delivered but you haven't received it, reach out to us within 3 days using the subject line "Delivered But Not Received [Order Number]." We'll investigate and find a solution.

Exclusions: Please note that neglect, improper usage, and individual sensitivities are not covered by our refund policy. Remember to do a patch test as advised for your safety.

Full Refund for Unopened Bottles: If you need to return an unopened bottle, we'll gladly provide a full refund. Just make sure it's in its original, sealed condition.

Delivery and Payment Gateway Charges: Please understand that non-refundable charges like Rs. 100 delivery fee and 2.5% payment gateway charges are beyond our control. We're here to make things right for you. If you have any questions or concerns, please don't hesitate to reach out. Our dedicated customer service team is ready to assist you. Your happiness is our priority, and we'll do everything we can to ensure your satisfaction.


At Alfaha, we understand that circumstances may change, and you may need to cancel an order. Please review our cancellation policy for a smooth process:

Cancellation Window: Orders can be cancelled only before they are dispatched from our warehouses. Once the order has been shipped, cancellation is no longer possible.

Gateway Charge: A 2.5% gateway charge will be applicable for order cancellations. This charge will be deducted from the refund amount.

Refund Process: If you cancel a paid order within the cancellation window, a refund will be initiated. The refund will be credited to the original payment account within 15 days from the acceptance of the cancellation.

Shipped Orders: Once an order has been shipped from our warehouses, it cannot be cancelled. If a prepaid order is returned to the seller, a deduction of Rs. 150 will be applied. We value your understanding and cooperation in adhering to our cancellation policy. If you have any questions or need further assistance, please reach out to our dedicated customer service team. We're here to help and ensure your shopping experience with us is exceptional.