Refund policy

Q. How do I know if an item is eligible for Return or Exchange?

A. Due to the nature of our products, we do not accept returns or exchanges unless the item is defective, damaged, or incorrect.

Q. What should I do if I receive a Damaged, Defective, or Incorrect Product?

A. If you receive a damaged, defective, incorrect, or incomplete order, please contact us within 24 hours of delivery with clear pictures and an unboxing video at help@alfahaperfumes.com.

Q. What is the process for a refund or replacement for a defective product?

A. Refunds or replacements are only eligible for damaged, defective, or incorrect products. Please follow these steps:

• Report the issue within 24 hours of delivery by emailing help@alfahaperfumes.com.
• Attach clear images and an unboxing video showing the issue.
• Once reviewed and approved, we will process a replacement or refund within 7 working days.

Q. Can I cancel my order after placing it?

A. Orders can only be canceled before they are shipped. Once shipped, cancellations are not allowed.

Q. How do I contact you if I have an issue with my order?

A. For any order-related issues, please email us at help@alfahaperfumes.com. Be sure to include your order number, Unboxing Video and photos of the issue, and we will assist you promptly.

Q. How long does it take to receive a refund for a failed online transaction?

A. Refunds for failed transactions are automatically processed to the original payment method within 7 working days. If you do not receive the refund within this period, please contact your payment service provider for further assistance.